Refund Policy

1. Overview

Apollo Group TV delivers digital streaming services and login credentials immediately upon purchase. Because our service is digital and access is granted instantly, all sales are generally considered final. However, we understand that technical issues can occur, and this policy outlines the limited circumstances in which a refund may be issued.

By purchasing an Apollo Group TV subscription, you acknowledge that you have read and understood this Refund Policy.

2. Refund Eligibility

You may be eligible for a refund if one or more of the following conditions apply:

• You were unable to access the Service due to a technical issue on our side that we could not resolve.
• You were charged in error or double-charged for the same subscription period.
• You contacted our support team within the refund window and we were unable to resolve the issue.
• You were charged for a plan you did not authorize.

All refund requests are reviewed on a case-by-case basis to ensure fairness and prevent misuse.

3. Non-Refundable Situations

Refunds are generally not provided in the following situations:

• Change of mind after purchase.
• Failure to use the Service.
• Incompatibility with an unsupported or outdated device.
• Poor internet connection on your side that affects streaming quality.
• Account termination due to violation of our Terms and Conditions.
• Requests made outside the refund window.
• Partial use of a subscription period.

4. Refund Request Window

Refund requests must be submitted within a reasonable timeframe from the date of purchase. To be eligible:

• 1-Month Plan: within 7 days of purchase.
• 3-Month Plan: within 14 days of purchase.
• 6-Month Plan: within 14 days of purchase.
• 12-Month Plan: within 14 days of purchase.

Requests received after these windows may not be eligible for a refund.

5. How to Request a Refund

To request a refund, follow these steps:

1. Contact our support team through the contact page.
2. Provide your order details, including the email address used for purchase and the transaction ID.
3. Describe the issue you experienced and any troubleshooting steps you already tried.
4. Wait for our support team to review your request (typically within 3–5 business days).

Please do not initiate a chargeback before contacting us — we're happy to help resolve issues directly.

6. Processing Time

Once a refund is approved:

• We will initiate the refund to the original payment method.
• Processing typically takes 5–10 business days.
• Your bank or payment provider may take additional time to reflect the credit.

7. Refund Method

Refunds are issued to the original payment method used at the time of purchase. We cannot issue refunds to a different card, account, or person. If your original payment method is no longer available, our support team will work with you to find a suitable alternative.

8. Cancellations

Apollo Group TV plans do not auto-renew unless explicitly stated. If you wish to cancel your subscription:

• You may cancel at any time by contacting our support team.
• Cancellation stops future billing but does not automatically trigger a refund for the current period.
• Your access will remain active until the end of your current billing cycle.

9. Chargebacks & Disputes

We encourage you to contact us before initiating a chargeback or dispute with your bank. Filing a chargeback without contacting us may result in:

• Immediate suspension of your account.
• Permanent ineligibility for future refunds.
• A ban from using Apollo Group TV services.

If you believe a charge was made in error, please contact our support team first and give us the opportunity to resolve it.

10. Exceptions & Special Cases

While our standard policy covers the situations above, we understand that unique circumstances may arise. In rare cases, Apollo Group TV may, at its sole discretion, offer:

• Partial refunds.
• Account credit towards a future plan.
• Plan extensions or upgrades as compensation for service issues.

These exceptions are evaluated individually and are not guaranteed.

11. Changes to This Policy

We may update this Refund Policy from time to time to reflect changes in our Service, payment processing, or legal requirements. When we make material changes, we will post the updated policy on this page and update the "Last updated" date.

12. Contact Us

If you have any questions about this Refund Policy or want to request a refund, please contact us:

• Website: Contact Support
• Email: support@apollogroups.cam
• Response time: Most inquiries are answered within 24 hours.